Resources for Clients

 Learn more about the programs available to support independence, safety, community participation, and quality of life.

• Supported Community Connections 
• Mentorship Services 
• Youth Day Services 
• Homemaker/Enhanced Homemaker Services 
• Community Connector Services 
• Respite Services 
• Remote Support Services 
• Transportation Services 
• Paid Caregiver Program

Services are personalized according to each client’s assessed needs, authorized service plan, personal goals, preferences, and available funding.

Eligibility requirements vary by program and funding source. Clients may qualify if they:

• Live in an area served by The Grand Company 
• Meet the age and program requirements for the requested service 
• Have an eligible disability, functional limitation, or support need 
• Are enrolled in an applicable Medicaid program or waiver 
• Have an active service plan and authorization, when required 
• Receive approval through their case management agency, insurance plan, or other funding source 
• Complete The Grand Company’s intake and service-planning process 

Final eligibility and authorization are determined by the appropriate state agency, case management agency, health plan, or funding source.

 The Grand Company serves eligible Colorado Medicaid members, including individuals enrolled in approved Home and Community-Based Services programs. Depending on the service and current provider authorization, coverage may include:

• Children’s Extensive Support Waiver (CES) 
• Supported Living Services Waiver (SLS) 
• Developmental Disabilities Waiver (DD) 
• Community Mental Health Supports Waiver (CMHS) 
• Elderly, Blind, and Disabled Waiver (EBD) 
• Complementary and Integrative Health Waiver (CIH) 
• Community First Choice (CFC) 

Enrollment in a waiver does not automatically guarantee coverage for every service. The service must be included in the client’s approved plan and authorized before services begin.

 The Grand Company may accept the following payment sources for eligible and authorized services:

• Colorado Medicaid 
• Colorado Medicaid HCBS waivers 
• Community First Choice 
• Health First Colorado–authorized programs 
• Veterans’ benefits or authorized veteran-care programs 
• Private-pay arrangements 
• Other approved public or third-party funding sources 

Coverage depends on eligibility, service authorization, location, program availability, and payer requirements. Clients should contact their case manager or us to verify coverage before beginning services.

 The Client Handbook explains what clients and families can expect when receiving services from The Grand Company. It includes information about:

• Client rights and responsibilities 
• Person-centered service planning 
• Privacy and confidentiality 
• Scheduling and attendance 
• Health and safety procedures 
• Grievances, complaints, and appeals 
• Reporting abuse, neglect, exploitation, or mistreatment 
• Emergency and incident procedures 
• Service changes, transfers, and discharge 
• Contact information and available assistance 

[View or Download the Client Handbook]

Clients and authorized representatives may review the following policies:

• Client Rights and Responsibilities 
• Privacy and Confidentiality 
• Nondiscrimination and Accessibility 
• Grievance and Complaint Procedures 
• Appeals and Dispute Resolution 
• Abuse, Neglect, Mistreatment, and Exploitation Reporting 
• Incident Reporting 
• Emergency Preparedness 
• Service Planning and Authorization 
• Scheduling, Cancellations, and Attendance 
• Transportation Safety 
• Medication Assistance 
• Electronic and Remote Support Technology 
• Paid Caregiver Requirements 
• Transfers, Suspension, and Discharge 
• Notice of Privacy Practices 
• Website Privacy Policy 
• Terms of Service